RPM is dedicated to ensuring that your privacy is protected. All the data which can be used to identified you will only be used in line with this privacy statement.
Please note all data which is captured will be used and held in accordance with the conditions of the EU General Data Protection Regulation (GDPR).
Information RPM collect
RPM collects data from visitors to our website – www.riotenpm.co.uk, including, but not limited to, the use of online forms and our LiveChat service. RPM also collects information on the customer portal, from calls with RPM employees and any emails you send to RPM will also be collected.
RPM may collect the following information:
Should you decide to register as a customer of RPM (Rioten Property Management) Ltd, the following information will be collected:
Confidential information RPM collect from prospective tenants:
For the objective of confirming a tenant’s suitability to rent a property, RPM will run industry standard credit checks and references through an accredited agency. Who will access and share the following information with RPM:
What RPM does with the data collected
RPM needs the information to understand your requirements in order to deliver a better service, and in
particular for the following reasons:
Should you agree to rent a property via RPM (Rioten Property Management) Ltd, the personal information you fill in on the application form will be handed on to the landlord.
How to control your personal information
You can decide to restrict the collection or use of your personal information in the following ways:
Legal basis for processing your data
Should you create an account on the RPM (Rioten Property Management) Ltd website, you may occasionally and infrequently be sent emails with information about new features of RMP service and offers and discounts which we think might benefit you.
Because of the nature of our business, not everyone who creates an account becomes a customer immediately, but it is evident they are interested in our services and most do become customers in time, following reminder emails. We believe this to be a relevant and appropriate connection between you as a user and us as data controller to establish it as a legal basis for this processing of your data in this situation. If at any time you will like us to stop this communication, you can do any of the following:
If you are a landlord instructing us with regards to your property, we will need to process your personal data in order to be able to carry out tasks related to your instructions. This processing is done on the basis of legitimate interest.
We may pass the following information on to third parties, if you are a tenant customer:
For repairs and inspections:
For viewings, photos, EPC:
Excluding the cases where RPM process user data under the legal basis of legitimate interest, all our promotional emails are sent under the legal basis of Consent. This means that you have agreed to be on our mailing lists .
If at any time you wish to unsubscribe from receiving future emails or would like to update your email preferences, you can do any of the following:
If you are a tenant requesting for a property, RPM will need to process your personal data in order to be able to carry out our tasks related to your application. You will be asked for your consent when your data is collected for the purpose.
When you become a RMP (Rioten Property Management) Ltd customer as a landlord or as a tenant, handling of your Personal Data is necessary for the performance of our contract with you or for us to take pre-contractual steps.
RPM (Rioten Property Management) Ltd is dedicated to ensuring that your information is protected. In order to prevent unauthorised access or disclosure, RPM has put in place appropriate physical, electronic and manageable procedures to safeguard and secure the information we collect online.
How long does RPM (Rioten Property Management) Ltd keeps your data for
As a business, we need to retain all data for reporting and statistical purposes for a 7 year period.
RPM (Rioten Property Management) Ltd holds landlord’ data for as long as they are a customer, then if they decide to terminate the contract, we delete their data after 7 years.
Should a landlord be managing their property through a limited company, that company needs to obtain their records for 7 years from the end of the last company financial year. If the landlord is managing the property as self-employed, then it is 5 years after the 31st Jan deadline for the relevant year. Although this is the landlords’ obligation, RPM (Rioten Property Management) Ltd retains these financial records for the benefit of our landlords should they need it.
How to lodge a complaint
If you think your data has been mismanaged or that Rioten hasn’t kept it secure, you should first contact us and tell us. Please contact our Data Protection team at firstname.lastname@example.org.
If you’re unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO).
Telephone: 0303 123 1113
Find out about call charges
You can also chat online with an ICO advisor.
The ICO can investigate your claim and take action against anyone who’s misused personal data.
You can also visit their website for information on how to make a data protection complaint.
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Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.