About us - Online Estate Agents

Find out about Rioten
Row of colourful houses

Rioten Property Management

Rioten Property Management is an Online Property Management agent that was opened by a team who could not understand the concept of overcharging and extorting Landlords but instead, wanted to work alongside them providing excellent service and catering to their needs.

We believe landlords and tenants should not be forced to choose a service they do not need, but instead select a service which they desire by being clear and transparent. We want to provide a service that is unique and attractive for both landlords and tenants by helping them every step of the way during their time with us.

We believe on making things more direct by allowing tenants and landlords to get a good sense of each other.

Rioten Property Management logo of a house.

Rioten Property Management

Rioten Property Management is an Online Property Management agent that was opened by two people who could not understand the concept of overcharging and extorting Landlords but instead, wanted to work alongside them providing excellent service and catering to their needs.

We believe landlords and tenants should not be forced to choose a service they do not need, but instead select a service which they desire by being clear and transparent. We want to provide a service that is unique and attractive for both landlords and tenants by helping them every step of the way during their time with us.

We believe on making things more direct by allowing tenants and landlords to get a good sense of each other.

Row of colourful houses

"Our objective is to consistently provide landlords and tenants with the best value and a first class customer experience."

Frequently asked questions

Got questions? Here are some of the most common

Do you accompany viewings?

No one knows more about your property than you! Rioten allows landlords to meet and select their own future tenants

Are you members of any professional bodies?

Yes Client Money Protection, Property Redress Scheme, RentSmart Wales & Mydeposit a Government approved deposit protectionscheme.

What forms of ID do you accept?

We accept the following forms of ID, however we can’t accept the same document for both your proof of identity AND your proof of address:

Proof of ID

- Current valid passport (with English translation
- Current full or provisional photocard driving licence (with English translation)
- EU/EEA Member State Identity Photo-Card or National Identity photocard (Not UK)
- Northern Ireland electoral ID card
- Instruction from the Court appointing an individual: Court of Protection or Grant of Probate
- Confirmation of receipt of State Benefits from a Government Agency (including Government issued Pensions)
- HMRC Tax Notification letter /Assessment letter or Statement of AccountProof of Address
- Current UK photocard driving licence (full or provisional
- Current old style UK driving licence (full)
- Notification letter from Benefits agency / other Government agency confirming the right to benefits pension (issued within the last 6 months)
- HMRC Tax Notification letter / Assessment letter or Statement of Account
- Letter confirming residency from a Nursing Home/Care Home
- Local Authority Tax Bill (issued within 6 months or valid for current year)
- Statement or letter from Bank / Building Society / Credit Card / Mortgage / Life Insurance / Investment indicating that a relationship exists (issued within the last 6 months)
- Utility Bill (not a mobile phone bill - issued within the last 6 months)
- Solicitor's letter confirming recent house/land purchase (issued within the last 6 months).
- Local Authority / Housing Association / Public Letting Agency tenancy agreement Tenancy Agreement or letter
- TV licence (valid for the current year)
- Vehicle tax renewal document (issued within the last 6 months)

Why do I need to get references for my tenants?

To protect yourself and to ensure that tenants can afford rent and do not have a criminal background

Who checks the tenant has the right to rent?

It is now a legal requirement for landlords to check that all adult occupants have the right to live in England (whether they are on the contract or not). If your property is not going to be managed by ourselves, you must complete the right to rent checks. You can read more about this in our Right to Rent Guide. If your property is to be managed by ourselves, we will complete the right to rent checks for you.

How is Rioten different from a traditional high-street letting agent or other online letting agents?

We do everything traditional letting agent and online letting agents do, but we’re able to save landlords thousands of pounds by not charging any unnecessary fees such as sign up fees, tenancy setup fees etc... Landlords registered with us are in control of the letting process because we do not tie landlords down with expensive packages or services they do not need. We allow landlords to choose any additional services they require, and they can manage their packages and extras on their online portal.

Who can I speak with when I need help?

You can contact us via your online portal, or you can contact us on 0333 772 9215

What does your reference check include?

Our references include a credit history check (which gives a general credit score, as well as identifying any adverse credit, such as CCJ’s), previous landlord reference and employment reference. The reference report will give your tenants either an “accept” or “fail” recommendation. If there are any issues with your tenant’s references, we will contact you to discuss this, and the options that are open to you. You will be provided with a copy of the reference report.

How can you fully manage my property if you’re not local?

We’re not local, but we always know someone who is. Rioten uses trusted and approved local inventory clerks, contractors, engineers etc to complete the elements of our service that require someone to visit your property. In fact, managing your property remotely is what allows us to provide a high quality service that online management agents have become renowned for, at a very competitive price.

How do I get started?

If you're a new landlord, select a package and simply create an account. If you want to move from your existing agency, our team will make your switch smooth and simple. If you're not sure how much rent you could collect please visit our free valuation page or click here, if you prefer to speak to us, contact us on 0333 772 9215 and one of our friendly agents will assist you.

Will I be charged fees?

The Tenant Fees Act bans most letting fees and caps tenancy deposits paid by tenants in the private rented sector in England. The ban on tenant fees applies to new or renewed tenancy agreements signed on or after 1 June 2019. The government guidance on the Act for tenants, landlords and letting agents helps (https://www.gov.uk/government/collections/tenant-fees-act) explain how this legislation affects them. You might also find the ‘How to Rent’ and ‘How to Let’ guides useful.

Can I vacate earlier?

Yes, only if there’s a break clause in your contract or if there is a mutual surrender. For more information please contact us.

Who do I contact for maintenance or general queries?

Contact your landlord or us depending on what your contract states. For more information please contact us.

What forms of ID do you accept?

We accept the following forms of ID, however we can’t accept the same document for both your proof of identity AND your proof of address:

Proof of ID

- Current valid passport (with English translation)
- Current full or provisional photocard driving licence (with English translation)
- EU/EEA Member State Identity Photo-Card or National Identity photocard (Not UK)
- Northern Ireland electoral ID cardInstruction from the Court appointing an individual: Court of Protection or Grant of ProbateConfirmation of receipt of State Benefits from a Government Agency (including Government issued Pensions)
- HMRC Tax Notification letter /Assessment letter or Statement of AccountProof of AddressCurrent UK photocard driving licence (full or provisional)
- Current old style UK driving licence (full)Notification letter from Benefits agency / other Government agency confirming the right to benefits pension (issued within the last 6 months)
- HMRC Tax Notification letter / Assessment letter or Statement of AccountLetter confirming residency from a Nursing Home/Care HomeLocal Authority Tax Bill (issued within 6 months or valid for current year)
- Statement or letter from Bank / Building Society / Credit Card / Mortgage / Life Insurance / Investment indicating that a relationship exists (issued within the last 6 months).
- Utility Bill (not a mobile phone bill - issued within the last 6 months)
- Solicitor's letter confirming recent house/land purchase (issued within the last 6 months).
- Local Authority / Housing Association / Public Letting Agency tenancy agreement Tenancy Agreement or letterTV licence (valid for the current year)
- Vehicle tax renewal document (issued within the last 6 months)

What is Right to rent?

Right to rent is whether or not you have the right to rent or live in the UK.

Who can I speak with when I need help?

You can contact us via your online portal, or you can contact us on 0333 772 9215

How can I renew my tenancy agreement?

Before your tenancy agreement runs out, one of our agents will contact you to find out if you would like to renew your tenancy agreement with the landlord’s discretion. If you agree, we will forward you a new agreement to sign which will start the first day after your old agreement has expired.

How do I get started?

If you are a new Tenant, simply create an account, search and select your dream property, you can make enquires via your online portal or you can contact us on 0333 772 9215. Or If you're happy with the property check the availability for viewings by clicking on book viewings and select a time so the landlord can be notified immediately, and they will respond to you as soon as possible confirming the time you have selected.